Refund Policy

Effective Date: November 6, 2023

At Artibar.com, powered by Dopweb Inc. ("Artibar," "we," "us," or "our"), we take pride in the quality and uniqueness of the art we offer. However, we understand that there may be instances where you are not completely satisfied with your purchase. This Refund Policy outlines the circumstances under which refunds may be granted.

Refund Eligibility

  • Damaged or Defective Items: If you receive an item that is damaged or defective, please contact us within 7 days of delivery with photographic evidence. Upon review, we may offer a replacement or a refund.
  • Incorrect Item: If you receive an incorrect item, please contact us within [insert number] days of delivery for a replacement or a refund.
  • Change of Mind: Please note that due to the nature of our products, we do not offer refunds for change of mind. We encourage you to carefully review your order before finalizing your purchase.
  • Custom or Personalized Orders: Custom or personalized orders are made to your specifications and therefore, we cannot accept returns or exchanges unless they arrive damaged or defective.
  • Sale Items: Only regular-priced items may be refunded. Sale items are final sale and cannot be refunded.

Refund Process

To initiate a refund, please follow these steps:

  1. Contact us at support@artibar.com within 7 days of receiving your item, providing a detailed explanation of the issue and any photographic evidence.
  2. Our customer service team will review your request and, if applicable, provide instructions for returning the item.
  3. Items must be returned in their original condition and packaging.
  4. Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
  5. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@artibar.com.

Shipping Costs

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions about this Refund Policy, please contact us:

  • By email: support@artibar.com
  • By visiting this page on our website: https://gallery.artibar.com/pages/contact

By making a purchase on Artibar.com, you acknowledge that you have read and understand this Refund Policy.